Worker Terms of Engagement

These are the terms on which you provide services to FluroServices Pty Ltd ("FluroServices", "we", "us"). By applying through /work-with-us, accepting your first job, or logging in to the worker portal at /worker/login, you agree to these terms. Your acceptance is recorded in the worker portal together with the version of these terms you accepted.

1. Who we are & what FluroServices is

FluroServices Pty Ltd is a Melbourne-based home-services subscription business. We sign customers up for recurring services (lawn mowing, window cleaning, solar-panel cleaning, gardens, gutters, and more as we add them). Customers pay us; we engage you to deliver the service.

FluroServices contracts directly with each customer and engages you as a subcontractor to deliver the result. The worker portal is our administration tool for offering and recording work: FluroServices is the service business itself, not a marketplace matching you with clients. Every job is an offer that you are free to accept or decline.

You agree the platform is the only channel through which you provide services to FluroServices customers (see section 8, Conduct).

2. Your status: independent contractor (this is the entire arrangement)

Every person who performs services for FluroServices customers does so as an independent contractor. This applies to all service-delivery work: lawn mowing, window cleaning, solar panel cleaning, garden tidying, gutter cleaning, and any other home-services trade we run. We do not engage service-delivery workers as employees in any capacity. (FluroServices Pty Ltd may from time to time employ administrative or management staff, such as accountants, ops coordinators, and customer-support staff, under a completely separate arrangement that has no connection to this worker engagement; those roles are not service-delivery work and these worker terms don't apply to them.)

By accepting these terms you confirm you understand and agree that, as a service-delivery contractor:

· you are at least 18 years old and have full legal capacity to enter this agreement;
· you are NOT an employee, casual worker, or apprentice of FluroServices;
· you are NOT entitled to annual leave, sick leave, long-service leave, redundancy, paid holidays, or any other employment-style entitlement;
· FluroServices does NOT pay superannuation on your behalf, does NOT withhold PAYG tax, and does NOT cover you under any workers' compensation policy. These are your responsibility (see section 5);
· you provide an ABN. A current ABN on file is a precondition of receiving job offers, and we verify ABNs with the Australian Business Register. If your ABN is missing, cancelled, or cannot be verified, we are required by the ATO to withhold 47 percent of your pay (the no-ABN rate) and remit it to the ATO, and we may stop offering you jobs until it is fixed. We may re-verify your ABN with the ABR at any time, and you must tell us in writing within 14 days if your ABN is cancelled or your GST registration changes. Getting an ABN at abr.gov.au is free and takes about ten minutes;
· you set your own availability through the worker portal and may accept OR decline any job offered to you. Declining a job has no consequence beyond reallocation to another contractor;
· you supply your own tools, equipment, vehicle, fuel, and consumables (mower, ladder, window-cleaning kit, safety gear, PPE); FluroServices does not provide these;
· you decide how to perform the service, subject only to the safety and service-quality standards in these terms;
· you are free to provide services to other businesses, including businesses that compete with FluroServices, and to your own clients at any time; nothing in this arrangement prevents you from doing so.

We engage service-delivery workers only as independent contractors and do not offer employment for this work. If you are looking for employment with paid leave, super, and PAYG withholding, this engagement will not suit you.

Nothing in these Terms is intended to give rise to or constitute any relationship of partnership, joint venture, agency, employment, trustee, fiduciary, master-servant or franchise between you and FluroServices. You are at all times an independent contractor carrying on your own business. You and FluroServices agree that the services you provide are wholly or principally for the achievement of a result (a completed home-services job) and NOT wholly or principally for the supply of your labour, with reference to s12(3) of the Superannuation Guarantee (Administration) Act 1992. You retain full discretion over the methods, sequence and pace by which you perform each job. You contribute your own capital (vehicle, equipment, tools, consumables, insurance), set your own hours, accept or decline each job individually, and bear your own profit and loss.

Contracting through an entity. If you provide services through a company, partnership, or trust, these terms bind that entity, you sign on its behalf and warrant your authority to do so, and you personally guarantee its obligations. Every individual who performs work must still complete the verification requirements in these terms, and the conduct, confidentiality, and safety obligations apply to each individual personally.

3. The platform & the worker portal

The worker portal at /worker/login is the only authorised channel for finding work, accepting or declining jobs, recording arrivals and completions, uploading photos, and viewing pay slips. You agree to:

· keep your name + PIN confidential and not share your login;
· hold only ONE worker account, and not transfer, sell, lend or share your account or credentials. This does not stop you sending an approved helper under section 8a: they get their own single-job link, so you never hand over your login. We may require photo-ID re-verification at any job site or any time we suspect account misuse;
· keep your availability up-to-date so the auto-scheduler doesn't offer you jobs you can't make;
· respond to job offers within the offer window described in section 3b (How job offers work);
· arrive on time, mark "arrived" via the portal when you start, and mark "completed" when finished;
· upload the before-and-after photos required for each job (see section 7).

3a. Work allocation & quality outcomes

The volume of jobs offered to you is set by our auto-scheduler, which factors in customer ratings, completion photos, on-time arrival, and other service-quality signals. FluroServices may reduce or pause the work offered to you where customer feedback, ratings, or quality outcomes fall below internal standards. These adjustments are applied automatically by the scheduling system against recorded signals, not case by case, and a low average customer rating will pause new offers on its own. You can ask us to review any such adjustment at any time by messaging us in the app.

This contractor relationship does not guarantee any minimum volume of work, hours, or income. Adjustments to work allocation under this clause are commercial work-allocation decisions reflecting customer demand and quality, and are not disciplinary in nature. They do not affect the contractor status of the engagement.

3b. How job offers work

Every job is an individual offer showing the service, suburb, size tier, and your pay before you decide. Offers stay open for up to 24 hours and always close before the job's own day begins. Declining an offer never results in a fine, a fee, a rating hit, or an automatic reduction in future offers. If you do not respond, the offer simply lapses and is reallocated to another contractor as a commercial allocation decision, not a strike against you. If you leave several offers in a row unanswered, the app automatically pauses new offers to you so they can go to someone available; this is not a fine or a penalty, and you can switch offers back on yourself in the app at any time. The customer's identity and exact address are provided only after you accept, and only for the purpose of performing that job.

3c. Reliability after you accept

Once you accept a job it is a commitment, and customers plan their day around it. Cancelling at short notice or not showing up without a genuine reason is recorded as a reliability signal. A pattern may lead to fewer offers or a pause on offers. These steps are applied automatically by the system once recorded no-shows or short-notice releases pass a set threshold, rather than being decided case by case. Jobs you have already accepted are never taken off you, and the pause does not remove you from the platform. Recorded signals fade with time, so a pause lifts by itself as your record improves, and you can ask us to review it at any time by messaging us in the app. Removal from the platform is a separate step, is always a human decision, and carries the written reasons and review rights in section 10. You will never be fined or have money deducted for cancelling or declining. Genuine emergencies, illness, severe weather, vehicle breakdowns, safety concerns, no access to the property, and jobs that turn out different from their description never count against you. If you need to release an accepted job, do it through the app as early as you can so it can be reallocated.

3d. Your schedule is yours

You set your own working days, hours, and time off in the app, without needing anyone's approval. You also choose which suburbs and postcodes you are willing to travel to, and which services you offer, and you can change either whenever you like, again without asking us. If you block out a day, or narrow your hours or areas, any job already booked that no longer fits is automatically taken off you and reallocated, and the customer is notified; reasonable notice for jobs you have already accepted is expected (see section 3c). You can pause incoming offers yourself at any time.

You can hand back any job you have accepted, right up until you physically start it. Doing that with more than 24 hours' notice carries no consequence at all. You may also move an accepted job by up to 3 days either side of its due date (up to twice per visit, with at least 24 hours' notice) and change the time within the day, and you can propose alternative dates back to the customer and let them choose. All of it is in the app and none of it needs our approval. The one limit: where the customer holds a confirmed time promise, or is waiting in a stated arrival window, you cannot silently re-time it, but you can still hand the job back or propose new dates through Report a problem.

4. Pay

You are paid per completed job. The pay for each job is shown on the job offer before you accept it. Accepting an offer locks that pay for that job. Rates come from our standard rate card and any rates individually agreed with you, and we may change the standard rates offered for future jobs at any time; you are always free to decline any offer.

You are paid only for work you actually perform. You are not paid any call-out, trip, or show-up fee for a job you choose to decline or hand back, including a lawn you judge too overgrown to mow as a standard maintenance visit (see section 6). Declining a job is your call as an independent contractor: it is not penalised, but it is also not paid. The only exceptions are the wasted-trip payments below.

Size corrections. Your pay for a job is set from the size tier shown on the job card. If a job's property turns out to be a different size than booked and you flag it with photo evidence, we correct the size for that visit. Where it was bigger than booked, your pay for that visit goes up by the published pay difference between the two sizes, paid once the customer's matching charge is collected. Where it was smaller than booked, your pay for that visit is reduced by that same difference, because you performed a smaller job than the one priced on the card. Any such reduction is applied only as a set-off against your future earnings on other jobs, is never taken from pay we have already released to you, and is never pursued below zero: if there are no further earnings to net it against, it is simply written off. We show you the size we corrected to, with the photo, and you are told of any adjustment.

Wasted-trip payments. Where a customer cancels on the day of the visit, or you cannot access the work area through no fault of your own and you upload photo evidence, the customer is charged a $25 fee and that fee is passed to you in full as compensation for the wasted trip. The same-day cancellation fee is charged when the customer confirms the cancellation in their app and is passed to you once that charge succeeds; the no-access fee is charged after a short customer notice window and is passed to you once it is collected. If a fee is waived (for example, for a genuine customer emergency) or cannot be collected, no wasted-trip payment arises for that visit, though we may choose to pay it ourselves in individual cases. These are the only wasted-trip payments; there is no call-out, trip, or show-up fee in any other case.

Completion and fixing defects. A job is complete when the work described in the job card has been done to a reasonable trade standard, evidenced by your after photos. If a customer raises a legitimate quality defect within 48 hours, you have first right to return and rectify it at your own cost within 3 days; rectifying your own work is part of being paid for a result. If you decline or the rectification fails, we may have the work rectified by another contractor and the original job may be treated as not completed for payment purposes. Nothing is ever deducted from pay you have already earned on other jobs, and if the pay for the defective job has already been released to you, we do not claw it back; the outcome is simply recorded as a quality signal for future work allocation (see section 3a).

Pay runs are processed weekly through Stripe Connect. Completed jobs are queued as they are verified and released in the weekly pay run to your nominated bank account; bank processing times may add a day or two. You must complete Stripe onboarding (identity and bank details) through the Banking section of the worker portal before you can be paid, and you maintain your own bank details through your Stripe dashboard. Stripe holds and transfers the money; it never sits in our bank.

Where you don't have a current, verifiable ABN on file, we are required by law to withhold 47 percent of your pay (the no-ABN rate) and remit it to the ATO on your behalf, and we may stop offering you jobs until it is fixed (see section 2). We strongly recommend you get an ABN at abr.gov.au: free, takes about ten minutes.

If you think a payment statement is wrong, email fluroservices@gmail.com within 14 days so we can fix it quickly. Raising it later does not extinguish a genuine underpayment: we will correct verified errors whenever they are found.

4a. Cleanup quotes (you set the price)

For one-off cleanup requests (for example an overgrown lawn you declined as a standard visit), you may quote the job yourself through the app: you set your own price within the platform's allowed range and nominate the days you can do the work. This is your price, not ours. Your quote is an offer the customer can accept within 24 hours; if it lapses the request re-opens and you are not committed. Once the customer pays, the job is yours at your quoted price on one of your offered days. On completion you are paid exactly what you quoted. The platform service fee is charged to the customer on top of your quote and is never deducted from it. If you hand back a cleanup after the customer has paid, the job is cancelled and the customer refunded; you receive no payment because payment accrues only on completion, and repeated handbacks of quoted work count toward the reliability signals in section 3c (allocation consequences only, never a fine).

5. Tax, super, insurance: all your responsibility

As a contractor running your own business:

· Income tax: you account for your own. You acknowledge that FluroServices reports payments made to you (including your ABN and gross amounts) to the ATO each financial year under the Taxable Payments Reporting System, and you consent to that disclosure. Your payment statements in the portal give you the figures for your return. We recommend Hnry ($1 per $100 earned): they handle tax, GST, and super automatically for Australian contractors;
· GST: if your annual turnover exceeds $75,000 you must register for GST; tell us if you do, and we will add GST to your job payments from that point on (see section 5c);
· Superannuation: you arrange your own super contributions. FluroServices does not pay super on your behalf;
· Public liability insurance: we strongly recommend you carry your own PL insurance ($5 million minimum is standard for our trade) but we do not currently mandate it as a precondition of accepting jobs. Whether or not you hold PL insurance, you remain liable under section 13 for damage you cause to a customer's property, person, or belongings. Without your own cover, your personal assets are exposed to any such claim. Carrying PL insurance protects YOU first, not us. Many of our top-rated workers carry it because customers see it as a quality signal;
· Workers' compensation: you are NOT covered under any FluroServices workers compensation policy. You are responsible for arranging your own personal accident and income-protection cover if you want it (see section 5a, Injury and safety).

If you do hold your own PL insurance, you can upload your certificate of currency in your worker portal (Banking page). We'll send you renewal reminders 30, 14, and 7 days before expiry, and we plan to show customers a verified-insured badge against your name in future. If FluroServices establishes a group PL policy in future, we'll offer opt-in via the portal at that time.

5a. Injury and safety

You perform physical work at your own commercial risk. You are not covered by any FluroServices workers compensation policy and we do not provide income protection; you are responsible for arranging your own personal accident and income protection cover if you want it. You have primary responsibility for your own safe systems of work, including site hazard assessment, PPE, and stopping work in unsafe conditions, and you may decline or abort any job on safety grounds without consequence (see sections 2 and 6). To the extent permitted by law, FluroServices is not liable for injury or loss arising from risks inherent in the work or from the methods you choose. Nothing in these terms excludes or limits any duty FluroServices owes under occupational health and safety legislation, the Wrongs Act 1958 (Vic), or the Australian Consumer Law, and nothing releases FluroServices from liability for its own negligence where the law does not permit that release.

5b. Vehicle & transport

If you drive to perform FluroServices jobs:

· you must hold a current, valid Victorian driver's licence appropriate to your vehicle class;
· your vehicle must be registered, roadworthy, and insured for the purpose you're using it (most personal policies exclude commercial use; check with your insurer, you may need a business-use policy);
· you maintain at minimum third-party property insurance (we strongly recommend full comprehensive);
· you produce evidence of any of the above within 7 days of our request;
· you take sole responsibility for any fines, infringements, parking tickets, or licence/registration lapses incurred while performing work;
· you don't transport customers, customer property, or other workers in your vehicle (we don't insure passenger transport: that's a different regulatory regime).

5c. Tax invoicing & GST (RCTI authorisation)

GST. The per-job rates shown in your worker profile and on each job offer are exclusive of GST. FluroServices is not currently registered for GST, so no GST is added to the rates today. If you are registered for GST, tell us in writing and we will add GST to the amounts payable to you from that point on. If you are not registered for GST, no GST is added or payable. You must notify us in writing within 14 days if your GST registration status changes.

Tax invoicing. A Recipient Created Tax Invoice can only be issued where both parties are registered for GST, so no RCTI is issued at present. The payment statements in your portal are your record of what we paid you and when, and you are free to issue your own invoices for the services you supply. If and when both FluroServices and you are registered for GST, we may put an RCTI arrangement in place under subsection 29-70(3) of the A New Tax System (Goods and Services Tax) Act 1999 and the ATO's RCTI determination, by a separate written agreement with you. That agreement, if made, would carry the usual terms: we issue the RCTI and give you a copy within 28 days, we do not issue one where you have already issued a tax invoice for the same supply, you do not issue tax invoices for supplies covered by an RCTI, either party may end it in writing, and it ends automatically if either party ceases to be GST registered.

You indemnify FluroServices in full for any GST, FBT, PAYG-withholding, superannuation guarantee, payroll-tax, or workers-compensation premium liability, including penalties and interest, that arises because:

(a) you misrepresented your independent-contractor status, ABN registration, GST status, or right-to-work status to FluroServices or to a regulator; or
(b) you held yourself out as an employee, agent, or partner of FluroServices to a third party (including a customer or any regulator) in breach of section 8b.

5d. Verification before activation

Before activation, you must complete:

· Age: you must be at least 18 years old;
· Identity verification: government-issued photo ID (driver's licence, passport, or Proof of Age card) plus a live selfie match;
· Right to work in Australia: Australian citizenship, permanent residency, or a current visa with work rights (we may use VEVO to verify);
· National Police Check: no older than 12 months. We may request re-verification annually. Convictions don't automatically disqualify; relevant offences (theft, fraud, assault, sexual offences) will be considered on a case-by-case basis;
· Working with Children Check (Victorian "Worker" WWCC): required if your service involves entering homes where children are likely present (we'll let you know per service);
· Trade licences: current Victorian licence for any service legally requiring one (electrical, plumbing, pest control, etc.). Performing licensed work without a licence is grounds for immediate termination AND may be reported to authorities.

We may re-verify any of the above at any time. Documents you upload are stored encrypted and accessed only by authorised admin. Public liability insurance is optional (see section 5): we recommend it but don't mandate it.

6. Safety & conduct on site

While performing a job you must:

· follow standard work-health-and-safety practices for the service (e.g. ladder safety for window cleaning, electrical safety for solar work, mower kickback risk for lawns);
· wear appropriate PPE: closed-toe shoes, sun protection, eye protection where relevant;
· not work in conditions you reasonably consider unsafe (lightning, extreme heat, unsafe roof, aggressive animals). You may decline or abort any job for safety reasons without penalty;
· respect the customer's property: don't move belongings unnecessarily, don't enter areas outside the work zone, don't bring uninvited people onto the property;
· take any rubbish, clippings, or debris with you unless the customer has agreed otherwise.

Overgrown lawns (FluroLawns). FluroLawns is regular maintenance, not a one-off rescue cut. If a lawn is too overgrown to mow properly as a standard visit, you may decline it without penalty. Record the condition with photos through the app before you hand it back. The customer's plan is then paused while they arrange a cut-back to a maintainable length, or you may quote the cleanup yourself under section 4a. As set out in section 4, a declined visit is not paid.

Our safety duties and incident reporting. FluroServices also has duties under the Occupational Health and Safety Act 2004 (Vic) that it does not attempt to pass to you. We will share any hazard information a customer gives us about a property before your visit. You must report any injury, near miss, or dangerous incident that occurs on a job through the worker portal or by email within 24 hours, and immediately by phone for anything serious, so we can meet our WorkSafe notification duties. Reporting an incident will never, on its own, reduce the work offered to you.

6a. Equipment safety standards

All equipment you bring to a job must comply with relevant Australian / New Zealand Standards and any applicable Victorian regulation:

· Electrical equipment: must comply with AS/NZS 3760 (in-service safety inspection and testing). Where required by the work environment or your trade licence, equipment must be test-and-tagged by a competent person within the relevant interval (typically 3 or 12 months);
· Ladders: must meet AS/NZS 1892 (industrial-rated, not domestic), be in good repair, and used per the manufacturer's instructions;
· Power tools: guarded, in proper working order, used with relevant PPE (eye, ear, dust);
· Chemicals: stored, labelled, and used per the manufacturer's Safety Data Sheet (SDS). Don't decant into unlabelled containers. Mix only in well-ventilated areas;
· Height work: if you work above 2m, you must follow the Victorian WorkSafe Prevention of Falls in General Construction compliance code or equivalent. Roof work above 3m requires a harness + anchor system.

FluroServices may request a current test-and-tag certificate, ladder certificate, or other compliance evidence at any time. Failure to produce evidence within 7 days is grounds for suspension under section 10.

7. Photos & records

You must take and upload through the portal:

· a before-photo of the work area at arrival;
· an after-photo of the completed work;
· a photo of any pre-existing damage or hazard you notice (so we can show the customer that we didn't cause it).

You must upload at least one after photo to complete a job and be paid, and clear photo evidence whenever you report a problem: a locked gate or no access, a property bigger than its booked size, or a lawn too overgrown for a standard visit. These photos are the evidence for the result you are paid for and for any fee the customer is asked to pay, and they are shown to the customer. Photos may be reviewed by automated tools to verify completion.

You assign to FluroServices, immediately on creation, all intellectual property rights in photos, notes, and other content you create in the course of performing FluroServices jobs, and you consent, to the extent permitted by law, to acts that would otherwise infringe your moral rights in that content, limited to the uses described in this section: service verification, training, dispute resolution, and anonymised marketing. Don't take photos of people, neighbouring properties, or anything outside the work zone.

8. Conduct: what we will not tolerate

You must not:

· accept payment directly from a customer for any FluroServices job, or divert a FluroServices job or customer off the platform;
· during your engagement and for 6 months after it ends, solicit or accept work directly from a customer you personally serviced through FluroServices in the previous 12 months, for the same type of service you provided to them through FluroServices. This does not stop you running your own business, advertising to the general public, or serving anyone who finds you through your own public advertising;
· harass, abuse, discriminate against, threaten, or assault any customer, member of their household, or another worker;
· be under the influence of alcohol or illegal drugs while working;
· falsify photos, arrival/completion timestamps, or any other record in the portal;
· disclose customer details (name, address, phone, payment information) to any third party;
· publicly disparage FluroServices, our customers, or other workers (this doesn't prevent good-faith reviews, regulator reports, or whistleblower disclosures protected by law).

8a. Performing jobs and approved substitutes

You may send someone else to do any job you have accepted. The right covers the whole of a job, not just parts of it, and you do not need our permission each time you use it.

Because they will be entering a customer's home, anyone you send must first pass the same checks you did: identity, right to work, a police check, and any licence the service requires. You add them once under Account, then My team in the app. We run those checks and approve them, and approval will not be unreasonably withheld or delayed. We only ever check whether the person is suitable to be in a customer's home; it is not an assessment of how good they are at the work, and it is not a way for us to refuse your choice of helper. Once someone is approved they stay approved, so from then on sending them is a couple of taps on the job itself.

When you send someone, the job stays yours in every sense. You are paid for it exactly as normal, and you pay your helper yourself on whatever terms the two of you agree; we never pay them and have no agreement with them. You remain responsible to us for the quality of the work, and the customer's rating and any reliability outcome for that visit are recorded against you, not against your helper. They get access to that one job only, for that job's day, and can see nothing else about you or your work. You can take the job back at any point before they start it.

Sending someone who has not been approved to a customer's property is a serious breach and grounds for removal from the platform under section 10.

This is not the same as declining a job: declining is fine and has no consequence (see sections 2 and 4). What's prohibited is accepting a job and then having an unvetted, unapproved person turn up to do it.

8b. Brand & holding-out restriction

You must not:

· represent yourself as an employee, agent, partner, franchisee, or affiliate of FluroServices to any customer, regulator, supplier, or member of the public;
· use the FluroServices name, logo, brand marks, colour palette, uniforms, or signage on your vehicle, social media, business cards, advertising, or any other surface without our prior written consent;
· sign contracts, accept payments, give warranties, or make any other commitment on behalf of FluroServices;
· contact customers using FluroServices-branded email, SMS, or letterhead;
· register a business name, ABN, or domain that includes "Fluro", "FluroServices", or any confusingly similar mark.

You may identify yourself as a "FluroServices contractor" or "I do work through FluroServices" when introducing yourself to a customer at their property: that's accurate. Anything stronger requires written consent.

9. Termination: by you

You can stop accepting jobs at any time. There is no minimum commitment. If you have already accepted jobs that are confirmed in your schedule, please give us at least 24 hours' notice so we can reallocate; no-shows on confirmed jobs without notice are handled under section 3c and section 10.

To formally end the engagement, email fluroservices@gmail.com. Any pay owed for completed jobs will be paid in the next normal pay run. Your worker profile will be deactivated and your Stripe Connect link unlinked.

10. Termination: by us

We may end your engagement immediately and without notice if you:

· steal, attempt to steal, or fraudulently claim payment for work not done;
· harass, threaten, abuse, discriminate against, or assault any customer, member of their household, or another worker;
· accept "cash on the side" payments, take customers off-platform, or breach the non-solicitation in section 8;
· falsify photos, arrival/completion timestamps, or any other portal record;
· breach customer confidentiality (sharing addresses, payment info, or photos outside our team);
· are convicted of a criminal offence relevant to entering customers' homes (theft, assault, fraud, sexual offences);
· cause damage to a customer's property through gross negligence, recklessness, or wilful misconduct;
· fail to hold insurance these terms actually require (vehicle registration and third-party property insurance under section 5b, or insurance required as a condition of a trade licence you rely on) after we have requested a current certificate and given you 14 days to provide it. Public liability insurance remains recommended, not required, and not holding it is never a ground for termination or reduced work;
· abandon a job mid-visit without a safety justification under section 6;
· misrepresent your qualifications, identity, work rights in Australia, or police-check status.

We may end your engagement on 7 days' written notice if you:

· consistently rate below our minimum quality threshold (the auto-scheduler's "red tier"; see your worker profile for current standing);
· accumulate repeated no-shows or late arrivals over a rolling 60-day window;
· accumulate repeated valid customer complaints that we've discussed with you and not seen improvement on;
· breach these terms in a less serious way that we've previously asked you to fix;
· become unavailable for work for an extended period (8+ weeks) without telling us;
· cease to meet a qualification we required when you started (e.g. heights certification expires for window/solar work and isn't renewed).

We may also end the engagement on 30 days' written notice for any reason or no reason ("at-will" termination by us, balancing section 9's at-will termination by you). Where we terminate, we'll pay you for every completed job up to the termination date in the next pay run. We are not required to compensate you for jobs that were merely scheduled but not yet performed.

We may also suspend your account (a temporary pause on receiving job offers) while we investigate a complaint or alleged breach. During suspension you keep any unpaid payment-statement amounts but receive no new work. Suspensions resolve in either reinstatement or termination within 14 days.

Fair process. Before we end your engagement on notice, or within 7 days after any immediate termination or suspension, we will give you written reasons and a genuine opportunity to respond. You may request a review by emailing us within 14 days; someone not involved in the original decision will consider your response and reply within 14 days. Where the concern is an unproven criminal charge, our default action is suspension pending the outcome rather than termination, unless the alleged conduct goes to customer safety in the home.

11. Confidentiality & intellectual property

Customer information (names, addresses, phone numbers, payment details, photos, notes, schedules) is confidential. You must not disclose it to anyone outside FluroServices, copy it for personal use, or retain it after your engagement ends. We will require you to delete or return any FluroServices data on termination.

Intellectual property rights in photos, written notes, and other content you create in the course of FluroServices work are assigned to FluroServices as set out in section 7, for the uses described there.

12. Anti-discrimination & respectful conduct

FluroServices is committed to an engagement free from discrimination and harassment on the basis of sex, gender, race, age, sexual orientation, religion, disability, or any other protected attribute under the Equal Opportunity Act 2010 (Vic), Sex Discrimination Act 1984 (Cth), Racial Discrimination Act 1975 (Cth), and Disability Discrimination Act 1992 (Cth). Workers and customers alike are entitled to this protection. We investigate every reasonable allegation and act on findings (see section 10).

13. Indemnity & limitation of liability

You indemnify FluroServices against loss it suffers to the extent caused by your breach of these terms, your negligent or wilful act or omission while performing a job, or your fraud. Your liability under this indemnity is reduced proportionately to the extent any act or omission of FluroServices contributed to the loss.

This indemnity extends to any claim by a regulator (ATO, Fair Work Commission, state revenue office, WorkSafe Victoria, OAIC) for GST, FBT, PAYG-withholding, superannuation guarantee, payroll-tax, workers-compensation premium, or any related penalty or interest, to the extent the claim arose because you misrepresented your independent-contractor status, ABN registration, GST status, right-to-work status, or insurance status, or because you held yourself out as an employee, agent, or partner of FluroServices in breach of sections 2, 5, 5c, or 8b.

This indemnity survives the termination of your engagement.

Our liability to you under these terms is capped at the greater of the amounts we owe you for completed work and the total amounts we paid you in the previous 12 months. This cap does not apply to our liability for death or personal injury caused by our negligence, for our fraud, or to any other liability that cannot be limited or excluded by law. We are not liable for indirect, consequential, special, or punitive damages of any kind, or for loss of profit, future work, reputational damage, or opportunity. We do not indemnify you for tax, super, or insurance obligations that are properly yours under sections 2, 5, and 5a.

Nothing in this section limits any rights you have under the Australian Consumer Law where it applies and cannot be excluded by agreement.

14. Privacy

We handle your personal information in line with our Privacy Policy. Specific to workers: we hold your ABN, your bank account link through Stripe Connect (we never see your full account details), any insurance certificates you upload, your police check and right-to-work status, and your performance metrics. We do not collect tax file numbers from contractors. You can access or correct these at any time through the worker portal.

15. Changes to these terms

We may update these terms from time to time. Material changes (anything affecting pay, termination, or conduct) take effect only after at least 30 days written notice and your express acceptance in the worker portal. If you choose not to accept, you may complete your already-accepted jobs on the old terms and either party may then end the engagement without penalty. Minor changes that do not affect pay, termination, or conduct take effect when posted, with the updated date shown at the top of this page.

15a. Force majeure

Neither party is liable for delay or failure to perform under these Terms to the extent caused by events beyond reasonable control, including: natural disasters (bushfire, flood, severe storm, earthquake); pandemics, epidemics, or government-imposed quarantine measures; acts of terrorism, war, or civil unrest; extended infrastructure failures (electrical grid, mobile network, internet, our hosting providers); industrial action affecting third parties we rely on (Stripe, Resend, Supabase); or any government order that prevents either party performing.

During a force-majeure event, both parties' obligations are suspended (FluroServices won't offer new jobs; you don't have to perform). If the event continues for more than 60 consecutive days, either party may terminate this engagement on written notice with no further obligation beyond paying for completed work. This section doesn't apply to obligations to pay money already owed for work already completed.

16. Disputes

These terms are governed by the laws of Victoria, Australia. We want to resolve things by talking first: email fluroservices@gmail.com and give us 14 days to respond. If we can't agree, your options include:

· Australian Small Business and Family Enterprise Ombudsman: free assistance with contractor and small-business disputes at asbfeo.gov.au;
· Fair Work Ombudsman: for genuine employee-status disputes about minimum entitlements at fairwork.gov.au or 13 13 94;
· Consumer Affairs Victoria: for contractor / small-business disputes at consumer.vic.gov.au;
· VCAT: for binding determinations at vcat.vic.gov.au.

17. Severability & entire agreement

If any part of these terms is unenforceable, the rest still applies. These terms, together with any rate-card, performance-tier rule, or written variation we send you, are the entire agreement between you and FluroServices.

18. Contact

FluroServices Pty Ltd
ACN [to be confirmed]
ABN [to be confirmed]
Melbourne & Mornington Peninsula, VIC
Email: fluroservices@gmail.com