Terms of Service

1. Who we are

FluroServices Pty Ltd ("FluroServices", "we", "us") provides subscription home-services — lawn care, window cleaning, solar panel cleaning and related services — across Greater Melbourne and the Mornington Peninsula, Victoria. By signing up to a subscription you ("you", "the customer") agree to these Terms.

2. The subscription

Each FluroServices subscription is an ongoing arrangement that bills weekly to the payment method you nominate, with visits scheduled automatically at the cadence published for your plan at signup (for example, FluroLawns and FluroGardens visit every 3 weeks year-round; acreage tiers visit monthly). The weekly rate is flat — no seasonal adjustments.

3. What's included

The service description for your plan is shown on the booking page at signup and in your customer portal. We commit to the work listed there. Anything outside that scope (extra-large areas, hazardous access, additional services) requires a separate quote and your agreement before we proceed.

4. Pricing & payment

Payments are processed securely by Stripe. We never store your card details. You authorise FluroServices to charge the nominated payment method weekly for your subscription, including any approved extras.

Prices shown on the site include GST where applicable. We reserve the right to adjust pricing from time to time — including increases to keep pace with inflation, labour costs, fuel, materials, insurance, and other operating costs — with at least 30 days' written notice (by email to the address on file). If you don't agree to a price change, you can cancel before it takes effect under section 5.

5. Cancellations & refunds

You can cancel your subscription at any time from your customer portal. Cancellation takes effect at the end of your current weekly billing period. Pre-paid amounts for that period are non-refundable. No further charges apply after the cancellation date.

Any visit already scheduled within your current paid period will go ahead unless you tell us otherwise via the portal at least 24 hours in advance. We don't pause or refund visits that have already been completed.

Nothing in this section limits any rights you have under the Australian Consumer Law. Where a service is defective, late, or not as described, you may be entitled to a remedy under the consumer guarantees — see section 11.

6. Failed payments

If a scheduled payment fails, we'll retry automatically and notify you by email and SMS. After three unsuccessful attempts, your subscription will be paused and visits will stop until your card is updated. Repeated failures over 14 days may result in cancellation.

7. Access to your property

By subscribing, you authorise our workers to enter the property at the address on file at the scheduled time to perform the contracted service. You confirm that you are entitled to give that permission (you own the property or are otherwise authorised). You agree to:

· secure pets and ensure the work area is accessible (gates unlocked, side access clear, dogs away from the service area);
· move loose items, garden ornaments, toys, hoses, and other hazards before each visit;
· disclose any pre-existing damage, fragile features (irrigation, sprinkler heads, retic, brittle pavers, exposed wiring), in-ground hazards (star pickets, hidden stumps), or pet droppings that may affect the work.

If we cannot safely access or complete the service due to access issues or undisclosed hazards, the visit is treated as completed for billing purposes and rebooked at our discretion.

8. Worker safety & right to refuse

We reserve the right to skip, postpone, or cancel any visit where our worker considers the site unsafe. This includes (but is not limited to): aggressive animals; severe weather (lightning, storm, extreme heat); unsafe footing or roofing; suspected snakes or other wildlife; suspected biohazards; or any other condition we reasonably believe poses a risk. If we skip a visit for safety reasons we'll reschedule the next visit as soon as practicable; you are not entitled to a refund of that billing period unless we fail to provide the service over an extended period.

8a. Acceptable behaviour & termination by us

We expect every customer to treat our workers with respect. We may suspend or cancel your subscription immediately, without refund of the current paid period, if you (or anyone at the property at the time of a visit):

· verbally abuse, threaten, harass, or discriminate against our worker, or behave in a way that makes them feel unsafe;
· attempt to engage our worker outside the FluroServices platform (e.g. offering "cash on the side" to bypass the subscription);
· repeatedly fail to provide the access we asked for in section 7, or repeatedly skip visits in bad faith to evade the subscription fee;
· make multiple unfounded damage claims;
· provide false information when signing up (incorrect address, payment details belonging to someone else);
· use the service for any unlawful purpose, including on a property you are not entitled to authorise access to.

Where we terminate for any of the reasons above, we will write to you setting out the reason. You retain whatever rights you have under the Australian Consumer Law — see section 11. We may also report serious threats or assaults to the police.

9. Property & equipment damage

We carry public liability insurance. If we damage your property through our negligence we'll arrange repair or compensation at no cost to you, provided you notify us in writing within 7 days of the visit (email is fine).

We are not responsible for damage caused by:

· hazards we couldn't reasonably see (hidden rocks, debris, irrigation, exposed wiring);
· items left in the work area despite section 7;
· pre-existing damage or wear and tear;
· normal cosmetic effects of the service (lawn lines, water spots on glass during cleaning, etc.);
· weather-driven outcomes (sun-spotting on a freshly-washed window, grass clippings blown by wind).

10. Photos & communications

We take photographs of the work area before, during and after each visit for service-quality, training, and dispute-resolution purposes. These photos are shared with you through your portal. By subscribing, you consent to FluroServices using anonymised photographs of the completed work (showing the lawn/windows/panels but not faces or identifying details) in marketing materials. If you don't want your property used this way, email us — or message us from your portal — and we'll exclude you.

By subscribing you also consent to receiving service-related communications by email and SMS — reminders, on-the-way notifications, photo proofs, billing receipts, and important account updates. You can opt out of marketing messages at any time; service messages can't be opted out of while your subscription is active.

11. Our service guarantee & Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a service is not provided with due care and skill, fit for purpose, or within a reasonable time, you are entitled to a remedy — re-performance, compensation for reasonably foreseeable loss, or a refund — depending on the nature of the issue. Nothing in these Terms limits or excludes those rights.

If you're not happy with a specific visit, contact us within 7 days at fluroservices@gmail.com — subscribers can also report it straight from their portal (the visit page) for an automatic fix. Where we agree the service fell short, we'll re-do the visit at no charge or credit your account, at your choice.

12. Liability cap

To the extent permitted by law, our total liability to you for any claim arising from these Terms or your subscription is limited to the value of services billed in the 12 months before the claim arose. We are not liable for indirect, consequential, or loss-of-business damages of any kind, except where the ACL or other applicable law prevents us from excluding such liability.

13. Skip, pause, reschedule

You can skip an individual visit or pause your subscription for up to 8 weeks at a time through the customer portal. Skips must be requested at least 24 hours before the scheduled visit. Skipping a single visit does not refund or roll over the weekly subscription fee for that period — it removes the visit only.

14. Referrals

From time to time we run a referral program: when an existing customer's unique referral code is used at a friend's signup, the friend receives a one-off credit on their first invoice and the existing customer receives a one-off credit on their next invoice. Credits cannot be cashed out or transferred. The program may be paused, modified, or ended at any time without notice.

15. Force majeure

Neither party is liable for failure to perform due to events outside reasonable control — including severe weather, government restrictions, public-health orders, fire, flood, infrastructure failure or industrial action. We'll reschedule affected visits as soon as practicable.

16. Privacy

Our handling of your personal information is described in our Privacy Policy. By subscribing you consent to that policy.

17. Changes to these Terms

We may update these Terms from time to time. If a change materially affects your subscription, we'll email you at least 30 days before it takes effect. Your continued use of the service after that date constitutes acceptance of the updated Terms. If you don't accept a change, your remedy is to cancel under section 5 before the change takes effect.

18. Disputes & how to escalate

These Terms are governed by the laws of Victoria, Australia. We want to fix things before they become disputes — please email fluroservices@gmail.com first and give us 14 days to respond in writing.

If you're not satisfied with our response, you have several options:

· Consumer Affairs Victoria — for issues covered by the Australian Consumer Law (faulty service, misrepresentation, unfair contract terms). Free advice + dispute conciliation service at consumer.vic.gov.au or 1300 558 181.
· Victorian Civil and Administrative Tribunal (VCAT) — for binding determinations on consumer-business disputes under $15,000 (small claims) or up to $100,000 (civil claims) at vcat.vic.gov.au.
· Court — as a last resort, in the Magistrates' or higher courts of Victoria.

The parties agree not to commence court proceedings without first attempting to resolve the matter in writing and allowing 14 days for a response.

19. Intellectual property

All content & images on this site are © FluroServices Pty Ltd, all rights reserved. This includes our logos, service icons, illustrations, photography, text, and site design. You may not copy, reproduce, modify, distribute, or use any of it without our prior written permission. Unauthorised use may be pursued under the Copyright Act 1968 (Cth) and other applicable laws.

20. Severability & entire agreement

If any part of these Terms is found to be unenforceable, the rest still applies. These Terms, together with the booking confirmation, the plan description on your booking page, and any written variations we've signed, are the entire agreement between you and FluroServices.

21. Contact

FluroServices Pty Ltd
Melbourne & Mornington Peninsula, VIC
Email: fluroservices@gmail.com