Worker Terms of Engagement

These are the terms on which you provide services to FluroServices Pty Ltd ("FluroServices", "we", "us"). By applying through /work-with-us, accepting your first job, or logging in to the worker portal at /worker/login, you agree to these terms.

1. Who we are & what FluroServices is

FluroServices Pty Ltd is a Melbourne-based home-services subscription business. We sign customers up for recurring services (lawn mowing, window cleaning, solar-panel cleaning, gardens, gutters, and more as we add them). Customers pay us; we engage you to deliver the service.

You agree the platform is the only channel through which you provide services to FluroServices customers — see section 8 (Conduct).

2. Your status — independent contractor (this is the entire arrangement)

Every person who performs services for FluroServices customers does so as an independent contractor. This applies to all service-delivery work — lawn mowing, window cleaning, solar panel cleaning, garden tidying, gutter cleaning, and any other home-services trade we run. We do not engage service-delivery workers as employees in any capacity. (FluroServices Pty Ltd may from time to time employ administrative or management staff — accountants, ops coordinators, customer-support staff — under a completely separate arrangement that has no connection to this worker engagement; those roles are not service-delivery work and these worker terms don't apply to them.)

By accepting these terms you confirm you understand and agree that, as a service-delivery contractor:

· you are NOT an employee, casual worker, or apprentice of FluroServices;
· you are NOT entitled to annual leave, sick leave, long-service leave, redundancy, paid holidays, or any other employment-style entitlement;
· FluroServices does NOT pay superannuation on your behalf, does NOT withhold PAYG tax, and does NOT cover you under any workers' compensation policy. These are your responsibility (see section 5);
· you provide an ABN — without one we are required by the ATO to withhold 47% of your pay (no-ABN rate). We strongly recommend you get an ABN at abr.gov.au — free, takes ten minutes;
· you set your own availability through the worker portal and may accept OR decline any job offered to you. Declining a job has no consequence beyond reassignment to another contractor;
· you supply your own tools, equipment, vehicle, fuel, and consumables (mower, ladder, window-cleaning kit, safety gear, PPE) — FluroServices does not provide these;
· you decide how to perform the service, subject only to the safety and service-quality standards in these terms;
· you are free to provide services to other businesses and to your own clients at any time; nothing in this arrangement prevents you from doing so.

This arrangement is permanent. FluroServices will not be reclassifying contractors as employees at any point in the future. If you genuinely want employment with paid leave, super, and PAYG withholding, FluroServices is not the platform for you — please work elsewhere.

Nothing in these Terms is intended to give rise to or constitute any relationship of partnership, joint venture, agency, employment, trustee, fiduciary, master-servant or franchise between you and FluroServices. You are at all times an independent contractor carrying on your own business. You and FluroServices agree that the services you provide are wholly or principally for the achievement of a result (a completed home-services job) and NOT wholly or principally for the supply of your labour, with reference to s12(3) of the Superannuation Guarantee (Administration) Act 1992. You retain full discretion over the methods, sequence and pace by which you perform each job. You contribute your own capital (vehicle, equipment, tools, consumables, insurance), set your own hours, accept or decline each job individually, and bear your own profit and loss.

3. The platform & the worker portal

The worker portal at /worker/login is the only authorised channel for finding work, accepting or declining jobs, recording arrivals and completions, uploading photos, and viewing pay slips. You agree to:

· keep your name + PIN confidential and not share your login;
· hold only ONE worker account, and not transfer, sell, lend or share your account or credentials. We may require photo-ID re-verification at any job site or any time we suspect account misuse;
· keep your availability up-to-date so the auto-scheduler doesn't assign jobs you can't make;
· respond to job offers within a reasonable window so we can reassign if needed;
· arrive on time, mark "arrived" via the portal when you start, and mark "completed" when finished;
· upload the before-and-after photos required for each job — see section 7.

3a. Work allocation & quality outcomes

The volume of jobs offered to you is set by our auto-scheduler, which factors in customer ratings, completion photos, on-time arrival, and other service-quality signals. FluroServices may, at its sole discretion, reduce or pause the work offered to you where customer feedback, ratings, or quality outcomes fall below internal standards.

This contractor relationship does not guarantee any minimum volume of work, hours, or income. Adjustments to work allocation under this clause are commercial work-allocation decisions reflecting customer demand and quality, and are not disciplinary in nature. They do not affect the contractor status of the engagement.

4. Pay

You are paid per completed job at the rate shown in your worker profile. Rates depend on the service + tier; we may vary them by giving you 14 days' written notice (an email is fine) before the new rate takes effect.

Pay runs are processed via Stripe Connect: you onboard once through the Banking section of the worker portal, and we transfer your earnings directly to your nominated bank account at the agreed pay cycle. Stripe holds + transfers the money — it never sits in our bank.

Where you don't have an ABN on file, we are required by law to withhold 47% (no-ABN rate) and remit it to the ATO on your behalf. We strongly recommend you get an ABN at abr.gov.au — free, takes ten minutes.

If you dispute a pay slip, email fluroservices@gmail.com within 14 days of receipt. After 14 days the pay slip is treated as accepted.

5. Tax, super, insurance — all your responsibility

As a contractor running your own business:

· Income tax — you account for your own. We issue you a Taxable Payments Annual Report (TPAR) at the end of each financial year showing what we paid you, which you include in your tax return. We strongly recommend Hnry ($1 per $100 earned) — they handle tax + GST + super automatically for AU contractors.
· GST — if your annual revenue exceeds $75,000 you must register for GST and add it to the invoices we generate on your behalf.
· Superannuation — you arrange your own super contributions. FluroServices does not pay super on your behalf.
· Public liability insurance — we strongly recommend you carry your own PL insurance ($5 million minimum is standard for our trade) but we do not currently mandate it as a precondition of accepting jobs. Whether or not you hold PL insurance, you remain fully liable under section 13 for any damage you cause to a customer's property, person, or belongings. Without your own cover, your personal assets are exposed to any such claim. Carrying PL insurance protects YOU first, not us. Many of our top-rated workers carry it because customers see it as a quality signal.
· Workers' compensation — you are NOT covered under FluroServices' workers compensation policy. You bear sole responsibility for any injury you sustain while performing work, and you are responsible for arranging your own income-protection and personal accident cover if you want it (see section 5a for the injury waiver).

If you do hold your own PL insurance, you can upload your certificate of currency in your worker portal (Banking page) — we'll send you renewal reminders 30, 14, and 7 days before expiry, and customers may see a verified-insured badge against your name. If FluroServices establishes a group PL policy in future, we'll offer opt-in via the portal at that time.

Before activation, you must complete:

· Identity verification — government-issued photo ID (driver's licence, passport, or Proof of Age card) plus a live selfie match;
· Right to work in Australia — Australian citizenship, permanent residency, or a current visa with work rights (we may use VEVO to verify);
· National Police Check — no older than 12 months. We may request re-verification annually. Convictions don't automatically disqualify; relevant offences (theft, fraud, assault, sexual offences) will be considered on case-by-case basis;
· Working with Children Check (Victorian "Worker" WWCC) — required if your service involves entering homes where children are likely present (we'll let you know per service);
· Trade licences — current Victorian licence for any service legally requiring one (electrical, plumbing, pest control, etc.). Performing licensed work without a licence is grounds for immediate termination AND may be reported to authorities.

We may re-verify any of the above at any time. Documents you upload are stored encrypted and accessed only by authorised admin. Public liability insurance is optional (see below) — we recommend it but don't mandate it.

5b. Vehicle & transport

If you drive to perform FluroServices jobs:

· you must hold a current, valid Victorian driver's licence appropriate to your vehicle class;
· your vehicle must be registered, roadworthy, and insured for the purpose you're using it (most personal policies exclude commercial use — check with your insurer; you may need a business-use policy);
· you maintain minimum comprehensive third-party property insurance (we strongly recommend full comprehensive);
· you produce evidence of any of the above within 7 days of our request;
· you take sole responsibility for any fines, infringements, parking tickets, or licence/registration lapses incurred while performing work;
· you don't transport customers, customer property, or other workers in your vehicle (we don't insure passenger transport — that's a different regulatory regime).

5c. Tax invoicing & GST (RCTI authorisation)

All amounts payable to you under these Terms are exclusive of GST. Where you are GST-registered, the per-job rate shown on your pay slip is your GST-inclusive price, and the GST component is calculated accordingly.

For ease of administration, you authorise FluroServices to issue Recipient Created Tax Invoices (RCTIs) on your behalf under Subdivision 153-B of the A New Tax System (Goods and Services Tax) Act 1999. You will not issue your own tax invoice for the same work. You warrant that:

· your ABN is current and correctly registered for GST (if applicable);
· you'll notify us in writing within 14 days if your ABN is cancelled or your GST registration status changes;
· you accept the RCTIs we issue as full and complete tax invoices for your records.

This RCTI authorisation continues until either party terminates it in writing.

You indemnify FluroServices in full for any GST, FBT, PAYG-withholding, superannuation guarantee, payroll-tax, or workers-compensation premium liability — including penalties and interest — that arises because:

(a) you misrepresented your independent-contractor status, ABN registration, GST status, or right-to-work status to FluroServices or to a regulator; or
(b) you held yourself out as an employee, agent, or partner of FluroServices to a third party (including a customer or any regulator) in breach of section 8.

5a. Injury, safety, and waiver — read this carefully

You acknowledge that performing services for FluroServices customers involves physical work that carries inherent risk: working at height (ladders, roofs); operating power equipment (mowers, blowers, pressure washers); chemical handling (cleaning solutions, pest products); driving and travel; exposure to weather, animals, and unknown property hazards.

You accept full and sole responsibility for your own safety at all times. This includes:

· assessing every job site for hazards before starting work, and declining any job you consider unsafe (you may decline without consequence — see section 6);
· choosing, maintaining, and correctly using your own PPE and safety equipment;
· following all applicable work-health-and-safety laws and codes of practice;
· stopping work immediately if conditions become unsafe;
· taking care of your own physical and mental wellbeing.

To the maximum extent permitted by law, you release, waive, and forever discharge FluroServices Pty Ltd and its directors, employees, officers, and agents from any and all claims, demands, damages, costs, or causes of action — known or unknown, present or future — arising out of or in connection with:

· any injury (including death) you sustain while performing or travelling to/from a FluroServices job;
· any illness, mental health condition, or physical condition you develop or suffer in connection with your work;
· damage or loss of your own tools, equipment, vehicle, or other property while performing work or in transit;
· any decision you make about how to perform a job (we don't direct your method);
· the conduct or property of customers, members of their household, or third parties present at a job site.

You acknowledge that:

· you have read and understood this waiver;
· you have voluntarily agreed to be engaged as a contractor knowing FluroServices does not provide workers' compensation, paid leave, or income protection;
· you understand you may want to arrange your own income-protection and personal accident insurance;
· nothing in this section purports to exclude any non-excludable rights you have under the Australian Consumer Law or other applicable legislation.

This waiver is given as a precondition of being engaged. Without it, FluroServices will not assign you jobs.

6. Safety & conduct on site

While performing a job you must:

· follow standard work-health-and-safety practices for the service (e.g. ladder safety for window cleaning, electrical safety for solar work, mower kickback risk for lawns);
· wear appropriate PPE — closed-toe shoes, sun protection, eye protection where relevant;
· not work in conditions you reasonably consider unsafe (lightning, extreme heat, unsafe roof, aggressive animals). You may decline or abort any job for safety reasons without penalty;
· respect the customer's property — don't move belongings unnecessarily, don't enter areas outside the work zone, don't bring uninvited people onto the property;
· take any rubbish, clippings, or debris with you unless the customer has agreed otherwise.

6a. Equipment safety standards

All equipment you bring to a job must comply with relevant Australian / New Zealand Standards and any applicable Victorian regulation:

· Electrical equipment — must comply with AS/NZS 3760 (in-service safety inspection and testing). Where required by the work environment or your trade licence, equipment must be test-and-tagged by a competent person within the relevant interval (typically 3 or 12 months);
· Ladders — must meet AS/NZS 1892 (industrial-rated, not domestic), be in good repair, and used per the manufacturer's instructions;
· Power tools — guarded, in proper working order, used with relevant PPE (eye, ear, dust);
· Chemicals — stored, labelled, and used per the manufacturer's Safety Data Sheet (SDS). Don't decant into unlabelled containers. Mix only in well-ventilated areas;
· Height work — if you work above 2m, you must follow the Victorian WorkSafe Prevention of Falls in General Construction compliance code or equivalent. Roof work above 3m requires harness + anchor system.

FluroServices may request a current test-and-tag certificate, ladder certificate, or other compliance evidence at any time. Failure to produce evidence within 7 days is grounds for suspension under section 10.

7. Photos & records

You must take and upload through the portal:

· a before-photo of the work area at arrival;
· an after-photo of the completed work;
· a photo of any pre-existing damage or hazard you notice (so we can show the customer that we didn't cause it).

Photos are owned by FluroServices and may be used for service verification, training, dispute resolution, and (anonymised) marketing. Don't take photos of people, neighbouring properties, or anything outside the work zone.

8. Conduct — what we will not tolerate

You must not:

· accept payment directly from a customer ("cash on the side") for any FluroServices job or any other home service. Every job goes through the platform;
· offer your services to a FluroServices customer outside the platform during your engagement and for 6 months after it ends;
· harass, abuse, discriminate against, threaten, or assault any customer, member of their household, or another worker;
· be under the influence of alcohol or illegal drugs while working;
· falsify photos, arrival/completion timestamps, or any other record in the portal;
· disclose customer details (name, address, phone, payment information) to any third party;
· publicly disparage FluroServices, our customers, or other workers (this doesn't prevent good-faith reviews, regulator reports, or whistleblower disclosures protected by law).

8a. Personal performance — no subcontracting

You must personally perform each accepted job. You must not subcontract, delegate, or substitute another person — including a family member, friend, or your own employee — to perform a FluroServices job in your place without our prior written consent. Each job is assigned to you specifically based on your qualifications, ratings, and area; sending someone else breaches the trust customers place in our worker-vetting and is grounds for immediate termination under section 10.

This is not the same as you decline a job — declining is fine and has no consequence (see section 9). What's prohibited is accepting a job and then having someone else turn up to do it.

8b. Brand & holding-out restriction

You must not:

· represent yourself as an employee, agent, partner, franchisee, or affiliate of FluroServices to any customer, regulator, supplier, or member of the public;
· use the FluroServices name, logo, brand marks, colour palette, uniforms, or signage on your vehicle, social media, business cards, advertising, or any other surface without our prior written consent;
· sign contracts, accept payments, give warranties, or make any other commitment on behalf of FluroServices;
· contact customers using FluroServices-branded email, SMS, or letterhead;
· register a business name, ABN, or domain that includes "Fluro", "FluroServices", or any confusingly similar mark.

You may identify yourself as a "FluroServices contractor" or "I do work through FluroServices" when introducing yourself to a customer at their property — that's accurate. Anything stronger requires written consent.

9. Termination — by you

You can stop accepting jobs at any time. There is no minimum commitment. If you have already accepted jobs that are confirmed in your schedule, please give us at least 24 hours' notice so we can reassign — but no-shows on confirmed jobs without notice may attract the consequences in section 10.

To formally end the engagement, email fluroservices@gmail.com. Any pay owed for completed jobs will be paid in the next normal pay run. Your worker profile will be deactivated, your KeyPay record (if any) closed, and your Stripe Connect link unlinked.

10. Termination — by us

We may end your engagement immediately and without notice if you:

· steal, attempt to steal, or fraudulently claim payment for work not done;
· harass, threaten, abuse, discriminate against, or assault any customer, member of their household, or another worker;
· accept "cash on the side" payments, take customers off-platform, or breach the non-solicitation in section 8;
· falsify photos, arrival/completion timestamps, or any other portal record;
· breach customer confidentiality (sharing addresses, payment info, or photos outside our team);
· are convicted of, charged with, or under reasonable suspicion of, a criminal offence relevant to entering customers' homes (theft, assault, fraud, sexual offences);
· cause damage to a customer's property through gross negligence, recklessness, or wilful misconduct;
· fail to maintain required insurance after we've requested a current certificate;
· abandon a job mid-visit without a safety justification under section 6;
· misrepresent your qualifications, identity, work rights in Australia, or police-check status.

We may end your engagement on 7 days' written notice if you:

· consistently rate below our minimum quality threshold (the auto-scheduler's "red tier" — see your worker profile for current standing);
· accumulate repeated no-shows or late arrivals over a rolling 60-day window;
· accumulate repeated valid customer complaints that we've discussed with you and not seen improvement on;
· breach these terms in a less serious way that we've previously asked you to fix;
· become unavailable for work for an extended period (8+ weeks) without telling us;
· cease to meet a qualification we required when you started (e.g. heights certification expires for window/solar work and isn't renewed).

We may also end the engagement on 30 days' written notice for any reason or no reason ("at-will" termination by us, balancing section 9's at-will termination by you). Where we terminate, we'll pay you for every completed job up to the termination date in the next pay run. We are not required to compensate you for jobs that were merely scheduled but not yet performed.

We may also suspend your account (a temporary pause on receiving job offers) while we investigate a complaint or alleged breach. During suspension you keep any unpaid pay-slip amounts but receive no new work. Suspensions resolve in either reinstatement or termination within 14 days.

11. Confidentiality & intellectual property

Customer information (names, addresses, phone numbers, payment details, photos, notes, schedules) is confidential. You must not disclose it to anyone outside FluroServices, copy it for personal use, or retain it after your engagement ends. We will require you to delete or return any FluroServices data on termination.

Any photos, written notes, training materials, or other content you create in the course of FluroServices work belong to FluroServices.

12. Workplace Gender Equality, anti-discrimination & safe work

FluroServices is committed to a workplace free from discrimination and harassment on the basis of sex, gender, race, age, sexual orientation, religion, disability, or any other protected attribute under the Equal Opportunity Act 2010 (Vic), Sex Discrimination Act 1984 (Cth), Racial Discrimination Act 1975 (Cth), and Disability Discrimination Act 1992 (Cth). Workers and customers alike are entitled to this protection. We investigate every reasonable allegation and act on findings — see section 10.

13. Indemnity & limitation of liability

You indemnify FluroServices Pty Ltd and its directors, employees, officers, and agents in full against any and all losses, damages, claims, demands, fines, penalties, legal costs (on a solicitor-client basis), and expenses we suffer or incur because of:

(a) your breach of these terms;
(b) any act or omission of yours (including negligence, gross negligence, wilful misconduct, or fraud) while performing work or while present at a customer property;
(c) any injury you sustain (covered by section 5a waiver — this is a backstop in case the waiver is partially unenforceable);
(d) any claim by a customer, member of their household, or third party that arises directly from your conduct (including damage to property, theft, harassment, or breach of customer confidentiality);
(e) any claim by a regulator (ATO, Fair Work Commission, state revenue office, WorkSafe Victoria, OAIC) for GST, FBT, PAYG-withholding, superannuation guarantee, payroll-tax, workers-compensation premium, or any related penalty or interest — to the extent the claim arose because you misrepresented your independent-contractor status, ABN registration, GST status, right-to-work status, or insurance status, or because you held yourself out as an employee, agent, or partner of FluroServices in breach of sections 2, 5, 5c, or 8b;
(f) any breach by you of intellectual property, privacy, or confidentiality obligations under these terms.

This indemnity survives the termination of your engagement.

Our liability to you is capped at the total pay we owe you for completed work as at the date the claim arises. We are not liable for indirect, consequential, special, or punitive damages of any kind, or for loss of profit, future work, reputational damage, or opportunity. We do not indemnify you for tax, super, or insurance obligations that are properly yours under sections 2, 5, and 5a.

Nothing in this section limits any rights you have under the Australian Consumer Law where it applies and cannot be excluded by agreement.

14. Privacy

We handle your personal information in line with our Privacy Policy. Specific to workers: we hold your ABN, TFN (encrypted, if you've provided one for employee classification), bank details (via Stripe Connect — we never see the account number), insurance certificates, police-check status, and performance metrics. You can access or correct these at any time through the worker portal.

15. Changes to these terms

We may update these terms from time to time. Material changes (anything affecting pay, termination, or conduct expectations) will be communicated by email at least 30 days before they take effect. Your continued use of the worker portal after the effective date constitutes acceptance.

15a. Force majeure

Neither party is liable for delay or failure to perform under these Terms to the extent caused by events beyond reasonable control, including: natural disasters (bushfire, flood, severe storm, earthquake); pandemics, epidemics, or government-imposed quarantine measures; acts of terrorism, war, or civil unrest; extended infrastructure failures (electrical grid, mobile network, internet, our hosting providers); industrial action affecting third parties we rely on (Stripe, Resend, Supabase); or any government order that prevents either party performing.

During a force-majeure event, both parties' obligations are suspended (FluroServices won't assign new jobs; you don't have to perform). If the event continues for more than 60 consecutive days, either party may terminate this engagement on written notice with no further obligation beyond paying for completed work. This section doesn't apply to obligations to pay money already owed for work already completed.

16. Disputes

These terms are governed by the laws of Victoria, Australia. We want to resolve things by talking first — email fluroservices@gmail.com and give us 14 days to respond. If we can't agree, your options include:

· Fair Work Ombudsman — for genuine employee-status disputes about minimum entitlements at fairwork.gov.au or 13 13 94;
· Consumer Affairs Victoria — for contractor / small-business disputes at consumer.vic.gov.au;
· VCAT — for binding determinations at vcat.vic.gov.au.

17. Severability & entire agreement

If any part of these terms is unenforceable, the rest still applies. These terms, together with any rate-card, performance-tier rule, or written variation we send you, are the entire agreement between you and FluroServices.

18. Contact

FluroServices Pty Ltd
Melbourne & Mornington Peninsula, VIC
Email: fluroservices@gmail.com